Refund policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

Returns

You may request a return within 30 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and returned with its original packaging and accessories.

Some products may not be eligible for return due to hygiene, safety, personalization, or other applicable restrictions. If an item is marked as non-returnable on its product page, it cannot be returned unless it arrives damaged or defective.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If you receive an item that is damaged, defective, or different from what you ordered, contact us within 7 days of delivery with your order number and clear photos or videos of the issue. We will review your request and, where appropriate, offer a replacement, exchange, or refund.

How to Request a Return

To start a return, contact us at [your email address] and provide:

  • Your order number

  • The reason for the return

  • Photos of the product, if applicable

If your return is approved, we will provide you with the return instructions and, where applicable, the return address.

Please do not send products back without contacting us first, as unauthorized returns may not be accepted.

Return Shipping

Unless the item is damaged, defective, incorrect, or otherwise covered by our responsibility, the customer is responsible for the cost of return shipping.

If the return is due to an error on our part or the product arrived damaged or defective, we may provide a return shipping solution or reimburse reasonable return shipping costs, subject to review.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider or bank.

Original shipping charges are generally non-refundable unless the return is due to an error on our part, a damaged/defective product, or where otherwise required by applicable law.

Exchanges

If you need to exchange an eligible item, please contact us at [your email address]. Exchanges are subject to product availability.

Order Cancellation

If you need to cancel an order, contact us as soon as possible at [your email address]. We can only cancel orders that have not yet been processed or shipped.

Once an order has been shipped, it may no longer be eligible for cancellation and will need to follow our return process.

Late or Missing Refunds

If you have been approved for a refund but have not received it after the expected processing period, first check with your bank or payment provider. If you still have not received your refund, contact us at [your email address].

Contact Us

For questions regarding returns, refunds, or exchanges, please contact us:

Email: [your email address]
Store Name: [your store name]

We reserve the right to refuse returns that do not meet the conditions outlined in this policy, subject to applicable consumer protection laws.